I. General Agreement, Waivers, and Legal Liability

• Required Forms: Clients are required to complete and sign the Grooming Release Form, Waiver, and Agreement before each grooming session.
• Refusal of Service: Refusing to fill out and sign the form will result in a refusal of services by default.
• Indemnification (Hold Harmless): The Hold Harmless Agreement states that the client holds Mighty Waggers harmless from any damage, loss, or claim arising from any condition of the listed pet(s), whether known or unknown. This agreement supersedes any previous agreements.
• Limited Liability: The owner waives all claims against Mighty Waggers, its employees, and representatives, except in cases of proven negligence.
• Client Responsibility: The client is responsible for all medical expenses and damages resulting from their pet's behavior and aggression.
• Property Damage: Mighty Waggers is not liable for damage to personal property.

II. Scheduling and Pick-Up/Drop-Off Availability

• Booking Scope: The online booking system is exclusively for scheduled pick-up and drop-off transport services within the BFRV area.
• Service Basis: The Pick-Up and Drop-Off service operates on a first-come, first-served basis and does not guarantee a reserved grooming slot.
• Waiting Time: Clients should kindly anticipate a waiting list upon their pet's arrival from the pick-up.
• Cut-Off Time: The cut-off time for the service is 3:30 PM. This is subject to change depending on the waiting list and the groomers' capacity to accommodate additional clients.
• Senior Pet Restriction: Senior Pets (7 years and above) are NOT ALLOWED for Pick-Up and Drop-Off services. This restriction is due to their increased risk of heat exhaustion during transport and for overall safety purposes.

III. Pet Health, Safety, and Refusal of Service

A. Pet Health and Medical Disclosure

• The client must provide information on their pet's health history (e.g., Heart Disease, Seizures, Allergies, injuries, etc.).
• Failure to disclose releases Mighty Waggers from all liability for any resulting illness, injury, or aggravation, and the client accepts full responsibility for all resulting veterinary expenses.
• Mighty Waggers has permission to obtain immediate veterinary treatment if deemed necessary, with all expenses covered by the pet's owner.

B. Aggression and Dangerous Pets

• Owners MUST inform Mighty Waggers if their pet bites, has bitten, or displays aggression.
• Muzzles and E-collars may be used when necessary for safety.
• Mighty Waggers reserves the right to refuse or cease services at any time and charge an additional Aggressive Pet fee.
• All bites will be reported to local authorities.

C. Parasites (Fleas & Ticks)

• Mighty Waggers reserves the right to refuse or stop services if fleas or ticks are found.
• Infected pets must be properly treated by a veterinarian before returning.
• The owner verifies the pet is current on Rabies, Distemper, and Parvo-Virus vaccinations.

IV. Grooming Procedures and Associated Risks

• Accidents: Grooming equipment is sharp; despite caution, accidents such as cuts, nicks, scratches, or quicking of nails could occur.
• Hidden Conditions: Grooming may expose or aggravate hidden medical conditions during or after the session.
• Matted Coats: Severely matted coats will require the pet to be shaved, and an extra charge will apply. Mighty Waggers will not cause serious or undue stress by de-matting.
• Double-Coated Pets (No Shave Policy): The standard policy is to NEVER perform a shave cut on a double-coated pet, as this causes coat damage. This is only done for severe matting or with written veterinary proof. If the owner insists otherwise, they accept all risks, including coat failure to regrow and heat-related illness.

V. Pick-Up and Drop-Off Transportation Risks

This section details the risks specific to the transport service.

• Mode of Transport: The service uses an electric bike (e-bike) as transportation for the pet(s).
• Assumption of Risk: The owner agrees to assume the inherent risks and hazards during transport, such as illness, heat exhaustion, or injury.
• Transportation Liability: Mighty Waggers will not be held liable for any illness, heat exhaustion, or injury that may occur to the pet(s) during transport.
• Pest Risk: The owner acknowledges that while cages are sanitized, there is still a risk that the pet(s) are prone to ticks and fleas.

VI. Payment and Post-Service Claims

• Payment Policy: Full payments, remaining balances, and fees are due at the time your pet is dropped off at your house.
• Final Price: The final price will be determined before services are rendered and after the owner agrees to the final price and add-ons.
• Post-Service Check: It is the sole responsibility of the pet owner/representative to thoroughly check the pet's condition immediately upon completion.
• Claims Window: The owner waives all claims against Mighty Waggers after forty-eight (48) hours following the completion of the grooming session.

VII. Communication Policy

• Mighty Waggers will communicate exclusively with the individual who completed and submitted the Release Form.
• Designated Representative: If the registered owner is unresponsive, all communications will be directed to the representative's mobile number, if provided.